information

Delivery Charges

All UK deliveries will be made by the Royal Mail standard service.
Overnight will be by courier.
Europe & Worldwide – Parcelforce.

Data Protection Act:
G-Com International Ltd meet all the requirements of the Data Protection Act 1998

Privacy Policy:
G-Com International Limited are committed to protecting your privacy. G-Com International Limited will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process any orders and secondly, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

- your name
- address
- phone number
- email address

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions / comments about privacy, you should email us at enquiries@g-com.co.uk or call the us on +44 (0) 1543 570217 or +44 (0) 7813 957415


Payment

Secure payment online

When you place your order you are automatically connected to our secure servers using SSL 40 bit encryption. A picture of a closed padlock will show near the bottom right corner of your screen. This means that your details are fully encrypted (security coded), and remain secure across the Internet and after they reach our order processing centre.

Throughout payment and subsequently your credit/debit card details are encrypted to secure all your information from the possibility of unauthorised access or disclosure.

Payment is collected by G-Com International Ltd at the time of order.

Cards Accepted

We accept most major credit and debit cards - Visa, Mastercard, Switch/Maestro and Delta.

Please note that your credit/debit card will be debited at the point of purchase and before despatch.

Alternative Methods of Payment

You do not have to pay for your goods through the website. You can place your order by telephone to our customer services department, or you can telephone them and arrange to pay by cheque. In both cases the telephone number is 01543 570217.

Prices

All prices quoted are in GBP (£). All prices are Excluding Value Added Tax (VAT).

Receipts

All orders are accompanied by an itemised delivery slip and a fully detailed receipt, including itemised prices and VAT details.

Our Mistake

If we make any mistake to do with your purchase, we will correct the error within 30 days.

Refund

1. All items must be returned to us before a refund or replacement is issued.
2. If we have made a mistake we'll also refund the delivery charge.
3. Refunds will be issued within 7 days of us receiving the goods back from you.
4. This does not affect your statutory rights as a consumer.